MacBook Pro 13' late 2019 model's force click/haptic feedback not working

Hello, I have a MacBook pro 13' with T2 chip and touch bar. After updating my Mac to macOS 11.5.2, my trackpad's haptic stopped working. I did SMC reset and NVRAM reset, it worked for few seconds and stopped again. because it worked for few seconds after turning on I don't think so its hardware issue. Can anyone help me please

MacBook Pro 13″, macOS 11.5

Posted on Sep 10, 2021 3:01 AM

Reply
3 replies

Sep 11, 2021 5:56 AM in response to YP61-16

Hi YP61-16,


Welcome to the Apple Support Communities!


We understand that you're not able to feel the haptic feedback in your trackpad and feel it may be hardware related. To start, we'd recommend that you run a diagnostic test on your Mac to check its hardware: Use Apple Diagnostics to test your Mac


If the diagnostic test doesn't report any issues, we'd also like to have you create a new user account to test the haptic feedback.


To create a new user account, you can go to the Apple menu  > System Preferences, then click Users & Groups.

Click the lock icon, then enter an administrator name and password.

Click the add button (+) below the list of users.

Complete the fields shown for an Administrator account, then click Create Account (or OK).

Once you’ve created the new account, go to the Apple menu  > Log Out, then log in with the new account.


Let us know how it goes.


Cheers!

Sep 11, 2021 6:11 AM in response to YP61-16

YP61-16 wrote:

Hello, I have a MacBook pro 13' with T2 chip and touch bar. After updating my Mac to macOS 11.5.2, my trackpad's haptic stopped working. I did SMC reset and NVRAM reset, it worked for few seconds and stopped again. because it worked for few seconds after turning on I don't think so its hardware issue. Can anyone help me please


Can you verify your TrackPad preferences have not changed?


How to use the Force Touch trackpad - Apple Support

https://support.apple.com/en-us/HT204352


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro 13' late 2019 model's force click/haptic feedback not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.