Scan from Canon Pixma 3520 won't scan after Mac OS Big Sur update

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Scan from Canon Pixma 3520 won't scan after Mac OS Big Sur update

I just updated my Mac OS to Big Sur 11.5.2. Now my scanner won't work on my Canon printer.

My Canon Pixma 3520 won't scan, but the printer still works. I am connected by USB cable. I get an error message "You do not have permission to open the application “Canon IJScanner13f”.

I have tried Image Capture (as in the past, no problem). So I tried Canon IJ Scan Utility. I downloaded all the current drivers from Canon. But I still get the error message that I don't have Permissions. I tried changing permissions on the Get Info box so it says Read and Write.

I deleted and then added the printer in System Preferences.

Help, please!

iMac 27″, 10.11

Posted on Sep 10, 2021 1:47 PM

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Answer 1

Best reply

Barney-15E

Level 10

112,992 points

Sep 11, 2021 7:59 AM in response to JaneTeis

'You do not have permission to open the application' when using a scanner on Mac - Apple Support

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Answer 2

JaneTeis Author

Level 1

10 points

Sep 16, 2021 12:13 AM in response to Barney-15E

Right...but I have been using my printer's scanner feature for several years. It stopped working and showed this error message AFTER I update the OS. Go figure? I called Apple tech support twice and did not fix it.

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Answer 3

JaneTeis Author

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10 points

Sep 16, 2021 8:05 AM in response to Luis Sequeira1

yes, he simply repeated what I already said. The error message says that I don’t have permission. I tried to unlock it but it doesn’t work.

I tried to contact canon could not get through. I tried Apple 2 times. Did not work. I might try again.

My canon had worked as a scanner since the day I bought it using image capture that is UNTIL I updated my OS a few weeks ago

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Answer 4

Sep 16, 2021 8:14 AM in response to JaneTeis

JaneTeis wrote:

Oops. I did not know there was a link in his response. Sorry. I will try Barney’s suggestion! Thank you.

I’m new to this community messaging stuff. 😐

No problem.

I hope it works, as it has for many.

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Answer 5

Sep 16, 2021 1:32 AM in response to JaneTeis

Why not asking help directly to Canon?

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Answer 6

Sep 16, 2021 4:19 AM in response to JaneTeis

Did you read the post that Barney linked to? It has instructions that should solve the problem.

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Answer 7

JaneTeis Author

Level 1

10 points

Sep 16, 2021 7:59 AM in response to majortom1967

I did call canon support but I could not get through because my printer is out of warranty or something.

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Answer 8

JaneTeis Author

Level 1

10 points

Sep 16, 2021 8:09 AM in response to Luis Sequeira1

Oops. I did not know there was a link in his response. Sorry. I will try Barney’s suggestion! Thank you.

I’m new to this community messaging stuff. 😐

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Scan from Canon Pixma 3520 won't scan after Mac OS Big Sur update

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