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When I upgraded to Big Sur on my Macbook Air, I lost the ability to access my iTunes library that was stored on my computer. I had the library backed up on an external drive, but when I open Music to get to the backup file, I get a message that says no can do. How do I retrieve my library that took several years and different generations of IOS and Macs to build?
MacBook Air 13″, macOS 11.4
Hello and welcome to Apple Support Communities, DocV13.
If we understand your post correctly, you're unable to access your iTunes library after upgrading to macOS Big Sur. We’d like to help.
Follow the steps in the "Upgrade your iTunes library" section of this article:
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities.
iTunes available with Big Sur
