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AirDrop on new MBP is intermittent

We have a new MBP (bought Feb 2021), and once the machine has been on for more than a few hours and we go to send files to it via AirDrop (with the permission set to Everyone) it doesn't show up on either our iPhones, another Mac Mini or MBP.


We have to reset the new MBP and then it shows up, with no other changes.


Sometimes, during a transfer, it will fail and we have to restart it. Generally, AirDrop on the new MBP is much more unreliable than the 2013 MBP and other iOS & Mac devices we own.


What could be causing this or how can we fix this, aside from the obvious permission (and firewall) stuff?


Thanks.

MacBook Pro (2020 and later)

Posted on Sep 10, 2021 8:50 PM

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Question marked as Top-ranking reply

Posted on Sep 11, 2021 6:34 AM

marcgayle wrote:

We have a new MBP (bought Feb 2021), and once the machine has been on for more than a few hours and we go to send files to it via AirDrop (with the permission set to Everyone) it doesn't show up on either our iPhones, another Mac Mini or MBP.

We have to reset the new MBP and then it shows up, with no other changes.

Sometimes, during a transfer, it will fail and we have to restart it. Generally, AirDrop on the new MBP is much more unreliable than the 2013 MBP and other iOS & Mac devices we own.

What could be causing this or how can we fix this, aside from the obvious permission (and firewall) stuff?

Thanks.



Verify your software is up to date—

Keep your Mac up to date - Apple Support



I always found Airdrop to be a bit finicky—


there is a lot to read here, ref:

https://www.idownloadblog.com/2016/02/20/airdrop-troubleshooting-tips-2/



if no resolve—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


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1 reply
Question marked as Top-ranking reply

Sep 11, 2021 6:34 AM in response to marcgayle

marcgayle wrote:

We have a new MBP (bought Feb 2021), and once the machine has been on for more than a few hours and we go to send files to it via AirDrop (with the permission set to Everyone) it doesn't show up on either our iPhones, another Mac Mini or MBP.

We have to reset the new MBP and then it shows up, with no other changes.

Sometimes, during a transfer, it will fail and we have to restart it. Generally, AirDrop on the new MBP is much more unreliable than the 2013 MBP and other iOS & Mac devices we own.

What could be causing this or how can we fix this, aside from the obvious permission (and firewall) stuff?

Thanks.



Verify your software is up to date—

Keep your Mac up to date - Apple Support



I always found Airdrop to be a bit finicky—


there is a lot to read here, ref:

https://www.idownloadblog.com/2016/02/20/airdrop-troubleshooting-tips-2/



if no resolve—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


AirDrop on new MBP is intermittent

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