I recently had my logo professionally made and I had PNG files sent to me with transparent background. It use to save to my photos as a PNG. Now it’s a JPEG and won’t show correctly. I’m so annoyed. Apparently this is a glitch with apple with the new update? My friend is having the same problem. Once our logos are transparent and now they’re not anymore.
iPhone 11 Pro
Inott123,
Thanks for clarifying. The best step forward would be to reach out to Apple Support directly. They can be reached here: Get Support, or by calling the most applicable phone number listed here: Contact Apple for support and service.
All the best!
Hi Inott123,
Thanks for participating in the Apple Support Communities. It appears that you'd like to convert a JPEG file back to PNG file, so we'd like to share a resource with you. Convert graphics file types using Preview on Mac will walk you though those steps.
Take care.
Hi,
the file was originally a PNG but every time I save it to my photos it converts to a JPEG. If I try to airdrop it to my phone it still saves a JPEG. On my Mac it’s fine. But it’s my phone that keeps converting it.
PNG files saving as JPEG
