png files loses transparency

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Level 1

4 points

png files loses transparency

Hi everyone

As part of my work an social manager I find myself adding png elements into Instagram stories,

What I do is transferring the png files from my Mac to iPhone (12 pro) via airdrop, then I can add them on Instagram.

My problem is that after I use the png file it loses its transparency - the same file appears in the ‘photos’ without the alpha channel 🧐

The png file is usually logos that I have to resend my self every use :/

Anyone met this bug and maybe have a solution?

Posted on Dec 25, 2021 7:12 AM

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Answer 1

TheLittles

Level 10

203,019 points

Dec 25, 2021 7:38 AM in response to Goldie_tlv

Goldie_tlv Said:

"png file loses transparency: […]What I do is transferring the png files from my Mac to iPhone (12 pro) via airdrop, then I can add them on Instagram. My problem is that after I use the png file it loses its transparency - the same appears in the ‘photos’ without the alpha channel[…]“

———-

Single-Out Airdrop:

Seeing “Airdrop”, what happens when you submit this on Facebook using your iPhone? Do you still get the error? If so, just use your Mac for this.

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Answer 2

TheLittles

Level 10

203,019 points

Dec 25, 2021 7:39 AM in response to Goldie_tlv

Goldie_tlv Said:

"png file loses transparency: […]What I do is transferring the png files from my Mac to iPhone (12 pro) via airdrop, then I can add them on Instagram. My problem is that after I use the png file it loses its transparency - the same appears in the ‘photos’ without the alpha channel[…]“

———-

Asked this on Instagram’s Help Forums?: https://help.instagram.com/

Asking this on Instagram’s help forums might get you the best answer.

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Answer 3

Goldie_tlv Author

Level 1

4 points

Dec 25, 2021 11:19 AM in response to TheLittles

I’m using alpha’ png to implant my logo on Instagram stories (not Facebook)

This cannot be done with my mac

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png files loses transparency

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