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Level 1

4 points

Switching off with stripes on the screen

My macbook pro on m1 abruptly turns off with stripes on the screen. I bought my Mac a month ago, there were no bumps and falls

Posted on Sep 13, 2021 12:43 PM

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Community+ 2024

Level 10

188,664 points

Posted on Sep 14, 2021 8:16 AM

Ilja180 wrote:

My macbook pro on m1 abruptly turns off with stripes on the screen. I bought my Mac a month ago, there were no bumps and falls

https://discussions.apple.com/content/attachment/044ffd2f-ab3c-4e64-9e62-aa798d297765

There is no SMC or NVRAM on the M1 SoC.

however—

The best you can do if you have an issue— equivalent Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try a SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.

If no resolve:

Call Customer Support (800) MY–APPLE (800–692–7753)

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

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