I have recently updated my iMac to big sur. However, when I go to import photos from my iPhone they will not import. I keep getting "preparing joann's iPhone" but nothing happens. I do not see the message to import photos. I tried your instructions but nothing happens. Thank you for your attention to this matter. I did not have this problem with Mojave OS.
JoAnn DiDona
Hi
How long have you left it preparing. I've read that the first time with a new phone or new update (especially if you have a lot of photos) the preparing can take a long time.
I'd suggest trying to leave it overnight.
Someone else here also reported that this issue was fixed by opening finder, and letting it find the phone while trying with photos app - also solved the problem. So that is worth a try.
Obviously also try restarting the phone, and if none of the above helps, then try restsarting your mac in safe mode then restarting normally.
Hi
How long have you left it preparing. I've read that the first time with a new phone or new update (especially if you have a lot of photos) the preparing can take a long time.
I'd suggest trying to leave it overnight.
Someone else here also reported that this issue was fixed by opening finder, and letting it find the phone while trying with photos app - also solved the problem. So that is worth a try.
Obviously also try restarting the phone, and if none of the above helps, then try restsarting your mac in safe mode then restarting normally.
importing photos from iphone to imac
