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Keyboard backlight not working

The keyboard backlight on my MacBook Air 2020 is not working.

I can not turn it off or on.

I tried to change the system preference but the options aren't even there. (i linked a screenshot of it)

How can I fix this?

MacBook Air 13″, macOS 11.5

Posted on Sep 13, 2021 5:42 PM

Reply
1 reply

Sep 14, 2021 11:57 AM in response to knnapple

Hello there,


We understand that you're experiencing an issue with the keyboard backlight, and we'd like to help out.


Just to confirm, are you able to manually adjust the keyboard backlight using the steps outlined in the "Manually adjust keyboard backlighting or turn it off" part of the following page? Turn your Mac keyboard’s backlighting on or off


Thanks!

Keyboard backlight not working

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