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EarldHenry Author

Level 1

4 points

Storage

I have 256GB storage

why can’t I back up my phone

5GB cloud storage is full

iPhone 11, iOS 14

Posted on Sep 14, 2021 8:30 AM

Top-ranking reply

FoxFifth

Level 10

472,203 points

Posted on Sep 14, 2021 8:47 AM

The 256GB is the storage on your iPhone. The backup needs to be stored someplace other than your iPhone -- a major purpose of a backup is to be available if the phone is damaged or lost.

If you don't want to pay for more iCloud storage, another option is to backup to a computer. See: How to back up your iPhone, iPad, and iPod touch - Apple Support

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