When I use FaceTime, I’m not looking directly in the eye of the other person. How can I fix this? This was one of the reasons I purchased the larger screen iPad Pro to use FaceTime. If it can’t be remedied, I will be greatly disappointed

Can't be help when the camera lens is off to one side in horizontal, landscape orientation OR at the very top of the iPad.

You need to place elevate and move the camera lens closer to your eye location, in horizontal, landscape orientation

OR

if the iPad is used for FaceTime and used in its vertical orientation ( portrait view orientation ) adjust your iPad so,,once again the camera is placed near eye level.

There is not much to be done.

If you purchased a new 2021 iPad Pro or one or the newly released iPad models, these all have cameras and software to use the new Apple FaceTime CenterStage feature that will follow your head and body movements to better place your head in a more centered live camera video image.

Best of Luck to You!

Ok so basically your phones camera is on the thin section above the screen on top of the phone, while the screen displaying the other person is below it. When you FaceTime, you look at the screen displaying the other person. You are looking at the feed of them, making you think it looks like you are looking at them. But in reality, what they see is taken from the point of view of the camera on top, not the screen below it, so unless you are looking right at the camera, they don’t see you looking at them.

Correct.