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My mouse will not connect to my computer. Very sudden. Done everything required. Shut down etc. arrow is in the top left of my screen. No movement trying to log on??

My mouse is immobile. Have done everything suggested. Shut computer down etc. plug and unplug and Mouse on separate charge…arrow in top left hand corner of my screen. No movement and cannot get into anything.

Posted on Sep 15, 2021 2:58 AM

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7 replies

Sep 15, 2021 10:48 AM in response to Soupssal

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Sep 15, 2021 10:11 AM in response to Soupssal

You have omitted some important facts. Are you using a wireless mouse or a wired mouse? if it is an older wireless, did you put in fresh batteries? If a newer wireless, have you connected the charging cable and recharged the battery? (Also, it should work with the cable connected.) If it is a wired mouse, have you tried checking whether it is properly connected? Until we know these things, any answer is nothing more than a guess.

My mouse will not connect to my computer. Very sudden. Done everything required. Shut down etc. arrow is in the top left of my screen. No movement trying to log on??

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