Apple Intelligence is now available on iPhone, iPad, and Mac!
📢 Newsroom Update
Apple unveils the new iMac with M4, supercharged by Apple Intelligence and available in fresh colors. Learn more >
Apple unveils the new iMac with M4, supercharged by Apple Intelligence and available in fresh colors. Learn more >
📢 Newsroom Update
Apple’s all-new Mac mini is more mighty, more mini, and built for Apple Intelligence. Learn more >
Apple’s all-new Mac mini is more mighty, more mini, and built for Apple Intelligence. Learn more >
My mouse is immobile. Have done everything suggested. Shut computer down etc. plug and unplug and Mouse on separate charge…arrow in top left hand corner of my screen. No movement and cannot get into anything.
Thanks for the reply’s. Ok. My problem is i do not have a battery mouse. It is wireless and plugged in it still will not work. I am on my home page after shutting everything down last evening. The arrow is sitting at the top left hand corner of my screen and will not move so cannot open my computer any further.
Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
You have omitted some important facts. Are you using a wireless mouse or a wired mouse? if it is an older wireless, did you put in fresh batteries? If a newer wireless, have you connected the charging cable and recharged the battery? (Also, it should work with the cable connected.) If it is a wired mouse, have you tried checking whether it is properly connected? Until we know these things, any answer is nothing more than a guess.
Also if I turn my mouse off it says so on my computer screen however when I turn it on there is nothing on my screen to say the mouse in on and the arrow remains stationary in the left hand top corner.
Success! I went on you tube and saw if I unplug the main connection into my computer plus any other connection into my computer and remove everything that is in the back for half a minute then reestablish it should reboot Bluetooth which it has. Then my mouse worked and I am up and running. Thank you 🙏
Try booting into safe mode
I'm glad you got it working. Well done.
My mouse will not connect to my computer. Very sudden. Done everything required. Shut down etc. arrow is in the top left of my screen. No movement trying to log on??
