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My Face ID is not working due to a issue on the Truedepth Camera

Someone with this issue in Argentina? We have no Apple Oficial store in our country so I’m looking for a technical support that I can trust.


iPhone XS, iOS 14

Posted on Sep 15, 2021 9:13 AM

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Question marked as Top-ranking reply

Posted on Sep 15, 2021 11:30 AM

Start here:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Sep 15, 2021 11:30 AM in response to Juanjord87

Start here:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

My Face ID is not working due to a issue on the Truedepth Camera

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