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iPhone not functioning properly

My wife’s iPhone randomly no longer sends messages, doesn’t appear to be receiving messages, and apps do not load at all or with significant issues. WiFi does not help either and the software update check won’t load to download new update to install. Restarting does not help the issue. Any idea what is wrong or how to troubleshoot? Thank you!

Posted on Sep 15, 2021 2:16 PM

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Question marked as Top-ranking reply

Posted on Sep 15, 2021 3:18 PM

Turn off Screen Time.

Uninstall all security apps and VPN


If that doesnt help ...

Backup and restore (using the computer method preferably)

(1)How to back up your iPhone, iPad, and iPod touch – Apple Support

Unlock your SIM PIN if it has one

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Set up ad new and Try some basic functions like messaging

(3) Restore your iPhone, iPad, or iPod touch from a backup

1 reply
Question marked as Top-ranking reply

Sep 15, 2021 3:18 PM in response to Gomitche78

Turn off Screen Time.

Uninstall all security apps and VPN


If that doesnt help ...

Backup and restore (using the computer method preferably)

(1)How to back up your iPhone, iPad, and iPod touch – Apple Support

Unlock your SIM PIN if it has one

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Set up ad new and Try some basic functions like messaging

(3) Restore your iPhone, iPad, or iPod touch from a backup

iPhone not functioning properly

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