Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I received a message my cell and messenger is being used by a new Apple device

My cell number and messaged was login on a new Apple device

Posted on Sep 15, 2021 11:44 PM

Reply
Question marked as Best reply

Posted on Sep 16, 2021 6:32 AM

Have you signed in on another device recently?


What kind of message?


Several possibilities. One is this is a real message. The other is this is phishing.


Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


If you are uncertain about a message and a resource provided in that message, do not click on any links. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to verify the service the message is telling you to use. Read the article below about ways to check if somebody really has logged into your account.


Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145


'Checklist: If you want to see if anyone else has access to your device or accounts' click here --> https://support.apple.com/HT212021


Security and your Apple ID - https://support.apple.com/HT201303


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.




3 replies
Question marked as Best reply

Sep 16, 2021 6:32 AM in response to CP09cg12t1005

Have you signed in on another device recently?


What kind of message?


Several possibilities. One is this is a real message. The other is this is phishing.


Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


If you are uncertain about a message and a resource provided in that message, do not click on any links. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to verify the service the message is telling you to use. Read the article below about ways to check if somebody really has logged into your account.


Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145


'Checklist: If you want to see if anyone else has access to your device or accounts' click here --> https://support.apple.com/HT212021


Security and your Apple ID - https://support.apple.com/HT201303


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.




I received a message my cell and messenger is being used by a new Apple device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.