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white grid app icon, Epal, please help!

This icon showed up on my iphone after an update to ios 14.8. I searched and searched, and finally restored my new device, (only had it a week.) and restored to a backup from several weeks ago to avoid this icon. then 3 days after the restore, this icon shows back up. this is getting so maddening, on an android device, i could just run a file manager as root, and delete the pesty icon, and this ios, i have no control, and there is no way to delete the icon. I've looked in shortcuts, and all my apps, I systematically deleted every app, and the icon stays. This is a major bug in ios. I should be able to remove this icon, maybe the new update has a virus. See the image attached. it says Epal. and there is no maching app or shortcut info on my phone. this is an iphone 11 running ios 14.8, and restore did not fix, it just showed back up. please help!

iPhone 11, iOS 14

Posted on Sep 16, 2021 5:38 AM

Reply
1 reply

Sep 17, 2021 10:58 AM in response to Dantoys

Hi Dantoys,


Welcome to Apple Support Communities.


We understand that the grid icon keeps reappearing for one of your apps and you're unable to remove the app. If you're unable to delete app from the Home screen, go to Settings > General > iPhone Storage. Scroll to the app and choose to delete it. Try reinstalling the app from the App Store and not a third-party source, if possible.



Regards.


white grid app icon, Epal, please help!

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