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💡 Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
When my AirPods Pro are charging case is plugged in to power, the light is green, but when I press and hold the button on the back nothing happens. When it is unplugged, the light does not light up at all: when opening the case, pressing the button on the back or putting AirPod inside. I have forgotten my AirPods on my devices, so I cannot use them at all. Tried all of the answers on this forum and none of them worked.
puffercat,
Have you had any part of your AirPods Pro replaced, either the case or one of the AirPods themselves?
If not, and since when unplugged from power there seems to be no charge to the case or set up options when you open the case, we’re going to recommend getting your AirPods in to the hands of an Apple authorized service tech. Here’s more information on AirPods service for your region AirPods and AirPods Case Replacement.
You can also reach out to Apple Support here: Contact Apple Support.
Thank you.
puffercat,
Have you had any part of your AirPods Pro replaced, either the case or one of the AirPods themselves?
If not, and since when unplugged from power there seems to be no charge to the case or set up options when you open the case, we’re going to recommend getting your AirPods in to the hands of an Apple authorized service tech. Here’s more information on AirPods service for your region AirPods and AirPods Case Replacement.
You can also reach out to Apple Support here: Contact Apple Support.
Thank you.
Hello puffercat,
If we’re understanding correctly, the LED light on your AirPods Pro is not illuminating and when using the Setup button on your AirPods it is not triggering the steps on your iOS device.
It sounds like you’ve already reset your AirPods by following these steps How to reset your AirPods and AirPods Pro and still aren’t seeing any changes with connecting.
If you open your AirPods case near your iPhone, even without using the Setup button, do you see the set up animation? Here’s the steps for that - Connect your AirPods and AirPods Pro to your iPhone
Thank you.
If the case is plugged in to the charger, I see a “not your AirPods Pro screen” and when it’s not plugged in, nothing appears on my iPhone.
I left them in service center.
AirPods Pro don't charge or reset
