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Hello, what do I do if I keep trying to update my phone and it says I’m no longer connected to the internet when I am. I have tried using different internet’s but it still says the same thing

Hello, what do I do if I keep trying to update my phone and it says I’m no longer connected to the internet when I am. I have tried using different internet’s but it still says the same thing.

iPhone XR, iOS 14

Posted on Sep 16, 2021 7:50 PM

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Question marked as Best reply

Posted on Sep 16, 2021 8:13 PM

You can either:

  1. Move to a more stable network connection.
  2. Restart your phone and try again.
  3. Try on a later time.
  4. Try downloading the update again:
    • Go to Settings > General > Storage & iCloud Usage. Under Storage, tap Manage Storage.
    • Find the iOS update in the list of apps.
    • Tap the iOS update, then tap Delete Update.
    • Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


1 reply
Question marked as Best reply

Sep 16, 2021 8:13 PM in response to ruhamah112

You can either:

  1. Move to a more stable network connection.
  2. Restart your phone and try again.
  3. Try on a later time.
  4. Try downloading the update again:
    • Go to Settings > General > Storage & iCloud Usage. Under Storage, tap Manage Storage.
    • Find the iOS update in the list of apps.
    • Tap the iOS update, then tap Delete Update.
    • Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Hello, what do I do if I keep trying to update my phone and it says I’m no longer connected to the internet when I am. I have tried using different internet’s but it still says the same thing

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