When i ask Siri to send a message to my husbands mobile it is routed to a premium rate number and he doesn’t receive it. When I ask to call his mobile it is correctly connected. Why does a message not route correctly?
iPhone XR, iOS 14
Hi molliemill,
We see when attempting to send a text to your husband via Siri it does not route properly, but if you ask Siri to call him, it does.
Siri would pull information from your husband's contact card in your iPhone when determining how to fulfill a request. In the Contacts app, does his contact have multiple numbers listed? If so, removing or updating them would likely resolve the issue.
Additionally, we'd recommend ensuring there are not duplicate contacts with his name.
Let us know the results and we'll continue from there.
Cheers!
Hi molliemill,
We see when attempting to send a text to your husband via Siri it does not route properly, but if you ask Siri to call him, it does.
Siri would pull information from your husband's contact card in your iPhone when determining how to fulfill a request. In the Contacts app, does his contact have multiple numbers listed? If so, removing or updating them would likely resolve the issue.
Additionally, we'd recommend ensuring there are not duplicate contacts with his name.
Let us know the results and we'll continue from there.
Cheers!
Thank you for responding. I deleted my husbands contact details and recreated. the contact then asked Siri to send a message and it worked correctly. I think it may have been the command I used for Siri. The successful attempt used the Command “message xxxxx” and I think the unsuccessful command used “send a message to xxxx”.
molliemill,
Glad to hear things are working properly now. However, Siri should be able to send a message with either format you've given examples of. After removing and re-adding the contact, does it call message your husband properly if you ask Siri in either manner?
Let us know, and we'll continue from there.
Take care.
When I ask Siri to send a message to my husband she sends it to premium rate number but when I ask to call my husband it works . How can that happen?
