Apple TV + not working on Roku

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Level 1

13 points

Apple TV + not working on Roku

I've seen this question in other threads. Just set up my Roku Streaming Stick plus and it works with all other apps. But when I try to stream Apple content I get the same message "Video not available There is a problem loading this video" I've tried deleting and reinstalling the Apple TV app. No change. Tried restarting router. No Change. I saw a response about needing to contact the ISP. But that doesn't make sense, all other apps are working fine. One other strange thing, I can see the "Preview New Apple Originals" just fine.

Posted on Sep 18, 2021 5:40 PM

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Answer 1

Sep 19, 2021 2:13 PM in response to Shattuckave

Hello Shattuckave,

We would like to see how we can help you with your Apple TV app. Have you had a chance to reach out to Roku about this? Check out the steps in this link and get back to us with your results: If you can't watch or stream movies and TV shows in the Apple TV app

Cheers!

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Answer 2

Shattuckave Author

Level 1

13 points

Sep 20, 2021 12:23 PM in response to Matthew.S81

I've reloaded the most recent updated version of the app from Roku. Interesting I can still see the "Preview New Apple Originals", so there appears to be no issue with my ISP. But I still can't stream shows like Ted Lasso. It seems as though others are having tis issue from some of the questions that have been posted. I have a device that should connect based on the list that has been posted.

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Answer 3

Sep 20, 2021 6:00 PM in response to Shattuckave

I basically have the same issue; I can watch shows on my laptop without any issues and I can watch certain shows on the TV. However, the shows that I would really like to watch on the TV won't load.

I've tried restarting, uninstalling, clearing cookies and changing various settings.

Sadly nothing seems to work.

All of my other apps are working without any issues.

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Answer 4

bailier

Community Specialist

Sep 20, 2021 12:42 PM in response to Shattuckave

Hello Shattuckave,

Thank you for that information. Have you had a chance to reach out to Roku about this? You can contact Apple support for further assistance as well at: Get Support

Cheers!

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Answer 5

Shattuckave Author

Level 1

13 points

Sep 20, 2021 4:35 PM in response to bailier

I can stream content just fine through my computer, so it doesn't seem to be related to my ISP. Just having the problem with Roku.

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Apple TV + not working on Roku

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