My MacBook Pro 15 inch (2017) touchbar is not working, the screen is glitching. Initially it was faded white (as seen in first picture, my actual wallpaper is black in colour) but now it is glitching with colourful horizontal lines and a black rectangle in between. Is there a way to fix it without losing data?
MacBook Pro with Touch Bar
Hello, little_fabrications.
Thank you for contributing to Apple Support Communities. We were sorry to read that you’ve been experiencing issues with your MacBook display. If we understand correctly, it sounds like you were just experiencing Touch Bar and screen whitening issues at first, but it has progressed into the solid colored lines and you’re not able to see anything on your built-in display now at all. If this is the case, we want to be very transparent in letting you know that this is generally indicative of a hardware issue, and you may need to seek out service from Apple directly.
If you have an external display, mouse, and keyboard that you can connect to your MacBook, you might try connecting those to see if you can close the built-in display long enough to create a backup.
Connect a display to your Mac - Apple Support
How to back up your Mac - Official Apple Support
Once you have secured your data, try running Apple Diagnostics as outlined here:
Use Apple Diagnostics on your Mac - Apple Support
If you see the lines on the display in Apple Diagnostics or a hardware error appears, this article will help you find service for your MacBook:
Find how to service or repair your Mac - Apple Support
If you don’t see the lines, and you’re able to successfully run the diagnostics, try resetting the NVRAM next. This governs your display resolution and other potential systems that could be impacting your display:
Reset NVRAM or PRAM on your Mac - Apple Support
Cheers.
Hello, little_fabrications.
Thank you for contributing to Apple Support Communities. We were sorry to read that you’ve been experiencing issues with your MacBook display. If we understand correctly, it sounds like you were just experiencing Touch Bar and screen whitening issues at first, but it has progressed into the solid colored lines and you’re not able to see anything on your built-in display now at all. If this is the case, we want to be very transparent in letting you know that this is generally indicative of a hardware issue, and you may need to seek out service from Apple directly.
If you have an external display, mouse, and keyboard that you can connect to your MacBook, you might try connecting those to see if you can close the built-in display long enough to create a backup.
Connect a display to your Mac - Apple Support
How to back up your Mac - Official Apple Support
Once you have secured your data, try running Apple Diagnostics as outlined here:
Use Apple Diagnostics on your Mac - Apple Support
If you see the lines on the display in Apple Diagnostics or a hardware error appears, this article will help you find service for your MacBook:
Find how to service or repair your Mac - Apple Support
If you don’t see the lines, and you’re able to successfully run the diagnostics, try resetting the NVRAM next. This governs your display resolution and other potential systems that could be impacting your display:
Reset NVRAM or PRAM on your Mac - Apple Support
Cheers.
MacBook Pro SCREEN glitching
