Bought a new iphone and am transferring data all is well until I get to installing updates. Update installs and then says 'Preparing Updates". and go on and on a never leaves preparing updates. Restarted phone, restarted process and same thing. Upgrading from an iphone 6 to a iphone XR
Hello Xlimk,
We would like to see how we can help you with your iPhone. Are you in the middle of the Quick Start process? Your iPhone 6 must be using iOS 12.4 or later, to complete that process. Are you currently having issues updating the old iOS? If so, check out the steps in this link: If your iPhone, iPad, or iPod touch won't update
Cheers!
Thank You!!
cant get past preparing update
