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cant get past preparing update

Bought a new iphone and am transferring data all is well until I get to installing updates. Update installs and then says 'Preparing Updates". and go on and on a never leaves preparing updates. Restarted phone, restarted process and same thing. Upgrading from an iphone 6 to a iphone XR

Posted on Sep 19, 2021 7:41 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2021 7:19 AM

Hello Xlimk,


We would like to see how we can help you with your iPhone. Are you in the middle of the Quick Start process? Your iPhone 6 must be using iOS 12.4 or later, to complete that process. Are you currently having issues updating the old iOS? If so, check out the steps in this link: If your iPhone, iPad, or iPod touch won't update


Cheers!

2 replies
Question marked as Top-ranking reply

Sep 20, 2021 7:19 AM in response to Xlimk

Hello Xlimk,


We would like to see how we can help you with your iPhone. Are you in the middle of the Quick Start process? Your iPhone 6 must be using iOS 12.4 or later, to complete that process. Are you currently having issues updating the old iOS? If so, check out the steps in this link: If your iPhone, iPad, or iPod touch won't update


Cheers!

cant get past preparing update

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