Insane amount of time?

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Level 1

5 points

Insane amount of time?

My grandpa is giving me his iphone - as non-technical and with such bad memory, we cant figure out password to log out so we can restore the phone for me. Apple-ID ends upp locked for security reasons, and ofc we find a note with the password afterwards. Now its gonna take 13 days????????? until he can reset a password he doesn't even want to reset now we know what it is, and what difference does it make when the apple-id is locked?

Really sad that it doesn't work out at all, and the support has given me different types of information? I don't even know how we unlock the apple-id now? Because when we tried it just ended up being some "unkown error"... Just tiring

iPhone 12

Posted on Sep 19, 2021 12:27 PM

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Answer 1

Top-ranking reply

Limnos

Level 10

427,031 points

Sep 19, 2021 12:38 PM in response to lovisaolsson

If you are using Account Recovery, it takes time. I don't see anywhere Apple says "13 days' as suggested in an earlier post.

How to use account recovery when you can’t reset your Apple ID password - Apple Support

The document talks about ways to speed up recovery.

If you don't care about the account, just want to recover use of the device and don't care about the old account, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

I don't know if waiting for an unlock request would be any faster than Account Recovery.

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Answer 2

daapple

Level 4

2,196 points

Sep 19, 2021 12:34 PM in response to lovisaolsson

Hi there,

The 13 days is the length of time for Account Recovery.

At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID.

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Answer 3

lovisaolsson Author

Level 1

5 points

Sep 19, 2021 12:40 PM in response to Limnos

thanks for fast responses. yeah the thing is that my grandpa switched to iPhone after using Samsung for a long time and he couldn’t get used to it, so he wanted to give it to me instead, so the id itself isn’t important. We just want to be able to reset the phone so I can log onto my own and start using it... but I’ll try this when I meet him again.

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Answer 4

lovisaolsson Author

Level 1

5 points

Sep 19, 2021 12:36 PM in response to daapple

How come it’s such a long time? Isn’t there any way to unlock it earlier? It appears a yellow box saying you could try to unlock it now but it doesn’t work..? It’s so frustrating...

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Insane amount of time?

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