Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi,
I bought MacBook air m1 last month. When I type, sometimes with a single press of a key there is double occurrence of character on screen. It happens very rarely like one or two times a day. I want to know there any problem with my hardware?
MacBook Air 13″, macOS 11.5
Hi Vishnu2021,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with the keyboard on your MacBook Air. We're happy to assist.
We'd recommend starting with the Guide here: Set how quickly a key repeats on Mac As the issue is intermittent you can adjust the settings and test.
We also recommend checking the keyboard in the section "If other keys don’t work" from the guide here: If your Mac doesn’t respond to key presses
Which states:
"If other keys don’t work
You may have accidentally set an option that changes how your keyboard operates.
> System Preferences, click Accessibility, click Keyboard, then click Hardware. Make sure Slow Keys is turned off. If Slow Keys is on, you must press and hold a key longer than usual before it’s recognized.We'd also recommend cleaning the keyboard. If needed, the steps here can assist: How to clean your Apple products
If you feel there's a hardware issue you can run a diagnostic with these steps here: Use Apple Diagnostics to test your Mac
Best!
Thanks for replying,
The problem I am facing is not related to any specific key. It happens randomly with any key. Last night I found out that when I am pressing any key very lightly for some time it start repeating. I want to know whether it is a normal behaviour or it is happening with me only.
I also turned off key repeat and tried. When I am pressing a key with very light force for sometime only then it happens.
Hi Vishnu2021,
Thanks for the information. To help isolate the intermittent issue you can test with an external keyboard as well. If the steps previously provided don't resolve the issue or you find no hardware issue when completing the diagnostic, we'd recommend contacting Apple Support directly to further assist.
You can get connected using the links below.
or
Contact Apple for support and service
Best!
Double occurrence of Characters while typing.
