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Level 1

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New Phone

I am picking up a new iphone from instore. Will apple staff help me to change over my information from my old phone to my new one.

Posted on Sep 19, 2021 9:15 PM

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Answer 1

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daapple

Level 4

2,190 points

Sep 19, 2021 9:17 PM in response to LarraineP

Hi there,

Staff inside of the Apple Store will be happy to help you with that process. Remember that if you are picking it up on launch day or around that time, you may have a long wait time. Stay well!

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Answer 2

LarraineP Author

Level 1

4 points

Sep 22, 2021 7:08 PM in response to daapple

Hi there,

Thanks for taking the time to answer.

So a long time even if I have booked a pick up time?

Cheers

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Answer 3

deggie

Level 10

167,363 points

Sep 22, 2021 7:10 PM in response to LarraineP

Yes, there are a limited amount of staff available to help you and they may be working with several people at the same time. You will have to wait until someone is available.

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