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User profile for user: leahaw
leahaw Author
User level: Level 1
4 points

Airpods Disconnecting from zoom after just a few minutes

Hi All - I have had a very frustrating experience, where my airpods appear to be connected to my computer and work during a zoom call but will stop transmitting audio after a few minutes. They still appear to be paired and connected to my computer and still even show up as an option within the zoom audio settings, but will not function properly. This is an issue across other airpods - not just one in particular. It also only happens during a zoom call, audio works fine while watching youtube/netflix for example.

Posted on Sep 20, 2021 6:11 AM

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User profile for user: JovonaP.
JovonaP.
User level: Community Specialist

Posted on Sep 21, 2021 6:08 AM

Hello leahaw,


Thanks for using Apple Support Communities. It's our understanding that your AirPods unexpectedly disconnect from Zoom on your Mac. We can see how this could be concerning. We're happy to help.


If you haven't already, make sure the Mac and Zoom app have the latest software.

Update macOS on Mac

Use the App Store to update apps on Mac


If the issue persists, restart your Mac. Restarting is a simple step that can resolve many unexpected behaviors.

Log out, sleep, wake, restart, or shut down your Mac


If the AirPods continue to disconnect in Zoom only, we recommend that you contact the app developer for further assistance. How to contact an app developer


Have a nice day!

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User profile for user: JovonaP.
JovonaP.
User level: Community Specialist

Sep 21, 2021 6:08 AM in response to leahaw

Hello leahaw,


Thanks for using Apple Support Communities. It's our understanding that your AirPods unexpectedly disconnect from Zoom on your Mac. We can see how this could be concerning. We're happy to help.


If you haven't already, make sure the Mac and Zoom app have the latest software.

Update macOS on Mac

Use the App Store to update apps on Mac


If the issue persists, restart your Mac. Restarting is a simple step that can resolve many unexpected behaviors.

Log out, sleep, wake, restart, or shut down your Mac


If the AirPods continue to disconnect in Zoom only, we recommend that you contact the app developer for further assistance. How to contact an app developer


Have a nice day!

Reply

Airpods Disconnecting from zoom after just a few minutes

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