Metadata lost when downloading photos from iCloud

I have read several posts on this topic, and I simply cannot understand why this isn't working.

My usecase is this:

-We have a Photos library that is huge, with all family photos from 20 years back on our iMac. This album is not on iCloud for cost reasons.

-My wife takes a lot of photos with her iPhone. This is a company iPhone, with a company Apple ID.

-Recently she swithched jobs, and now we want to "empty" the iCloud account for that Apple ID. Mainly this is about getting all photos from that account to our family photos library on the iMac.

-I have downloaded all photos that we want to save, but when I import them into Photos, they are sorted as if they were all taken on the date of the import (or the date of the download... it was the same day). In real life, this is not the case, and on iCloud they are still sorted in calendar order.

-The metadata seems to be lost when downloading the photos.

-I have read in similar posts that I am not alone with this problem. One solution is apparently to create a new Photos library on the iMac, and simply synch that one to my wife's old company Apple ID. However, when I select to synch with iCloud in the Photos Preferences, there is nowhere for me to specify which Apple ID I want to synch with. It is not the one that is the "general" one that I use for the iMac. This is a "one-time" synch with another Apple ID.


Does anyone know how to specify from which Apple ID to synch photos, or does anyone have any other solution to the main problem (importing photos from iCloud with preserved metadata)?


Many thanks in advance. :)


Posted on Sep 20, 2021 6:43 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2021 8:02 AM

How did you download the photos from her iCloud account? Did you open her iCloud webpage at www.icloud.com and signed in with her AppleID, opened the Photos.app there, then selected the photos and clicked the download button in the toolbar of the web browser? This should download the photos with the correct capture date. The file creation date in the Finder will be the date of the download, but the exif tag "content created" will be the date the photo has been taken. In the lower right corner of the download button is a tiny "v", when you hover the pointer there. If you click this, you can select to download the unmodified original. That should also have the correct "Content created" tag.

When you import the photo into a Photos Library, photo will sort it in the "Days" ad "Month" and "Years" by the content created exif tag, not the file creation date.

If that does not happen because of a bug, you can use a work-around to sync an empty Photos Library using the company AppleID for iCloud Photos. You can only use one iCloud AppleID in your user uccount. To use a different user account, you can create temporarily an addition user account for your wife, where she is signing into her company AppleID in System Preferences > AppleID > iCloud. When she opens Photos there and then enables iCloud Photos, it will sync with her company iCloud account.



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Question marked as Top-ranking reply

Sep 20, 2021 8:02 AM in response to eralvig

How did you download the photos from her iCloud account? Did you open her iCloud webpage at www.icloud.com and signed in with her AppleID, opened the Photos.app there, then selected the photos and clicked the download button in the toolbar of the web browser? This should download the photos with the correct capture date. The file creation date in the Finder will be the date of the download, but the exif tag "content created" will be the date the photo has been taken. In the lower right corner of the download button is a tiny "v", when you hover the pointer there. If you click this, you can select to download the unmodified original. That should also have the correct "Content created" tag.

When you import the photo into a Photos Library, photo will sort it in the "Days" ad "Month" and "Years" by the content created exif tag, not the file creation date.

If that does not happen because of a bug, you can use a work-around to sync an empty Photos Library using the company AppleID for iCloud Photos. You can only use one iCloud AppleID in your user uccount. To use a different user account, you can create temporarily an addition user account for your wife, where she is signing into her company AppleID in System Preferences > AppleID > iCloud. When she opens Photos there and then enables iCloud Photos, it will sync with her company iCloud account.



Sep 20, 2021 9:18 AM in response to léonie

Thanks for your quick reply!

I did exactly that, although I'm not 100% sure about the "unmodified original" choice, as I think I just pressed the download button.

However, now (since my wife has handed in her phone, and also doesn't have access to her company email any longer) I struggle with the two-way authentication to log in to here iCloud account from our iMac to try downloading again...

I guess that it will take a day or so, as they say that they will get back over email, to the email account that my wife no longer has access to.


Is there any way to check on the files that I have downloaded if the exif tag exists? Like "show information", "properties" or something similar?

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Metadata lost when downloading photos from iCloud

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