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iOS 15 Messages Notifications Not Working

After updating to iOS 15, I have noticed that SMS/iMessage notifications from the Messages app no longer trigger audible (text tones), visual (LED flash) or haptic (vibration) feedback on my phone. The notification tile still appears in my notification center on the lock screen as well as banners when my phone is unlocked. I also notice that if I am actively using my phone, the audio notification and haptics trigger but they do not do this when the phone is locked.


I have confirmed that I am not in any type of focus mode (Do Not Disturb) and I have also attempted to toggle my notification settings on and off for Messages with no success.


Has anyone else encountered this issue?


iPhone 12 Pro

Posted on Sep 21, 2021 7:17 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2021 6:31 AM

I fixed this issue (at least for me) by changing the message-alert tone to something else, waiting for an SMS to arrive, then changing the alert back to my original preferred tone. Hey presto! No more problems.

166 replies

Jan 21, 2022 9:28 AM in response to VDub619

I found something... when my new iPhone 13 is locked and "attached" to my iWatch 7 I only get notifications on my watch. I tested by having someone text me with different scenarios.

  1. iPhone locked --> no notification on phone
  2. iPhone unlocked --> I get notification on phone
  3. iPhone locked & bluetooth off (no iWatch connection --> I get notification on phone

Looks like they need to bring some separation to the notifications. I want my iPhone to send give me notifications. What happens when my iWatch is charging in another room?

Feb 12, 2022 11:42 AM in response to kapster4040

I’ve got it working to where I can live with it until I get a new Mac.

  • On my Mac, I have Messages set to Allow Notifications.
  • Alerts selected for Messages alert style.
  • Show notifications on lock screen, Show in Notification Center, Badge app icon, and Play sound for notifications checked.
  • Show previews set to always (default) and Notification grouping to automatic.
  • On my iPhone Messages is set to Allow Notifications.
  • Alerts turned on for Lock Screen, Notification Center, and Banners.
  • - [ ] Banner Style is set to Persistent,
  • - [ ] Sounds is set to Note,
  • - [ ] Badges is turned on,
  • - [ ] Show in Car Play is turned off
  • - [ ] LOCK SCREEN APPEARANCE is set to Show Previews When Unlocked and Notification Grouping is set to Automatic
  • - [ ] Customize Notifications is set to Repeat Alerts Once
  • - [ ] I left the Messages Sound on the iPhone on Note (the Default) and went through my contacts and set a different alert sound for each of them.
  • - [ ] I get alert sounds from Messages now and also get the little alert box at the top right of my Mac
  • - [ ] I still can’t get the alert box any more for notifications that ask for a code, like Amazon or PayPal
  • - [ ] I deleted every Focus except Do Not Disturb and Driving
  • - [ ] In Do Not Disturb I added my family members to People in ALLOWED NOTIFICATIONS and I added the Calendar and Time Sensitive Notifications to the Allowed Apps.
  • - [ ] Focus Status is Disabled, nothing turned on for Home Screen or Lock Screen, Smart Activation is Off
  • - [ ] I have an automatic turn on and off time for Do Not Disturb


Feb 12, 2022 12:02 PM in response to kapster4040

Yes, I did.




I thought that if I started fresh with all of my devices, the problem would go away. And it did. Forewarning, this was a major pain to do, but it worked. All of my notifications are now working exactly as they should. It's been two weeks since I did this, and it's still working.


(Keep in mind, I probably did some overkill here, but this is exactly what I did.)


  • Signed out of my iCloud account on both of my Macs.
  • Unpaired my watch from my iPhone.
  • Reset my iPhone and set it up as a brand new iPhone (Erase All Content and Settings).
  • Reset my iPad and set it up as a brand new iPad (Erase All Content and Settings).
  • Before I re-activated my iPhone and iPad, I signed into my iCloud account in a web browsernd removed every device from my Device List: my Macs, iPhone, iPad, Watch, etc. (So, I now had NO devices in my Device List.)
  • Then I activated my iPhone and set it up as a brand new phone. Wiped clean. I did NOT migrate anything from my iCloud backups. I treated it as a brand new phone.
  • I did the same with my other devices.


Like I said... overkill... but it worked.



Feb 12, 2022 12:08 PM in response to Kluunsi

Trying Again:

  • On my Mac, I have Messages set to Allow Notifications.
  • Alerts selected for Messages alert style.
  • Show notifications on lock screen, Show in Notification Center, Badge app icon, and Play sound for notifications checked.
  • Show previews set to always (default) and Notification grouping to automatic.


  • On my iPhone Messages is set to Allow Notifications.
  • Alerts turned on for Lock Screen, Notification Center, and Banners.
  • Banner Style is set to Persistent,
  • Sounds is set to Note.
  • Badges is turned on
  • Show in Car Play is turned off
  • LOCK SCREEN APPEARANCE is set to Show Previews When Unlocked and Notification Grouping is set to Automatic
  • Customize Notifications is set to Repeat Alerts Once


I left the Messages Sound on the iPhone on Note (the Default) and went through my contacts and set a different alert sound for each of them. When I tried to change Note on the phone, I got nothing.

I get alert sounds from Messages now and also get the little alert box at the top right of my Mac

I still can’t get the alert box for notifications that ask for a code, like Amazon or PayPal, but the badge appears on the Messages icon


I deleted every Focus except Do Not Disturb and Driving

In Do Not Disturb, I added my family members to People in ALLOWED NOTIFICATIONS and I added the Calendar and Time Sensitive Notifications to the Allowed Apps.


Focus Status is Disabled, nothing turned on for Home Screen or Lock Screen, Smart Activation is Off

I have an automatic turn on and off time for Do Not Disturb






Feb 20, 2022 3:14 PM in response to Becky Bear

Follow-up to my post on Feb. 18, 2022: 


I forgot to mention that…

  • my earlier post was based on sending text messages back and forth between an old iPhone SE and a brand new iPad Mini 6.  
  • when I said that the receiving app was “CLOSED,” I meant that the Messages app was not “OPEN” on the screen, but it was still running in the background.  
  • “OPEN” means that the current text conversation is on the screen (i.e. the conversation from which you are awaiting a reply.) For example, if you leave the first conversation and go to a conversation with someone else, obviously the Messages app is still open on the screen, BUT in this case, the Text Tone will sound when a reply is received from the first conversation. You don’t have to take part in a new conversation—just have it open on the screen.


So, after testing between the iPhone SE and the iPad Mini 6, I decided to try the same back-and-forth text messages with various other devices. Here are four that I used, testing every possible combination of two:

  1. iPhone SEiOS 11.1
  2. iPad Mini 4iOS 12.2
  3. iPhone 8iOS 14.8.1
  4. iPad Mini 6iOS 15.1 


The results were the same for all device combinations: the Text Tone sounds only when the Messages app is CLOSED on the screen (running in the background) OR if it’s OPEN but has a different conversation on the screen.


Also, I discovered something that I hadn’t noticed when making the original tests. (It happened during the original tests; I just didn’t notice it.)


NEW DISCOVERY


When the Messages app is OPEN on the receiving device, the Text Tone doesn’t ring, but sounds do play on BOTH the sending AND receiving devices. The sounds are not any of the standard Alert Tones, and they’re hard to describe. I’d say they’re sort of a very, very quick “OO-OO-OO” sound. This is not three distinct “syllables” as in an owl’s hoot. It’s blended together and not very loud. (Which is probably why I didn’t notice it in my first tests.) Also, it’s not the same sound on the two devices—the sound on the sending device has a rising pitch at the end, but the sound on the receiving device has a falling pitch. Think of it as tossing a ball from one device to the other: the sound is tossed upward from the sending device and then falls downward onto the receiving device.


This happens with messages sent to or from all four of the tested devices with iOS versions ranging from 11.1 to 15.1 (11.1, 12.2, 14.8.1, 15.1). The results were exactly the same with each possible combination of two, and since only one device has iOS 15, that’s clearly not the problem. The same thing occurs when neither device has iOS 15. 


I should also note that the tests were done with the devices lying flat.  If you have the phone next to your ear when a text message is received, no sound is made until you take the phone away from your ear; then a “da-da” sound plays.


Of course, this still doesn’t make the Text Tone ring each time a reply is received for the conversation that is currently on the screen, but at least there is a sound made, albeit a rather quiet one. The only way to be sure the Text Tone rings when a reply arrives is to change the screen to something other than the current conversation (a different conversation thread, Home screen, Dictionary, Weather app, your favorite game, etc.). Annoying, but doable.


So at least we now we know that it isn’t a problem related to iOS 15; it’s a problem that has existed since at least iOS 11. You would think it would have been fixed by now, but it doesn’t seem to be a high priority for Apple developers. 


I hope this helps a little bit. I’ve done all the testing I can do. 



Oct 21, 2021 7:50 AM in response to VDub619

I am having the same issue but not just with message notifications. Apps such as Ring, MS Authenticator, Doordash don't pop up anymore. I have triple checked that no focus is turned on. The notifications for these apps are all enabled. I also tried disabling and re-enabling the notification settings for each. I'm not really sure if I should have started a new discussion but I saw this one and figured i'd drop into the conversation. Anyone had any good feedback from Apple support on this?

iOS 15 Messages Notifications Not Working

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