Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 15 Messages Notifications Not Working

After updating to iOS 15, I have noticed that SMS/iMessage notifications from the Messages app no longer trigger audible (text tones), visual (LED flash) or haptic (vibration) feedback on my phone. The notification tile still appears in my notification center on the lock screen as well as banners when my phone is unlocked. I also notice that if I am actively using my phone, the audio notification and haptics trigger but they do not do this when the phone is locked.


I have confirmed that I am not in any type of focus mode (Do Not Disturb) and I have also attempted to toggle my notification settings on and off for Messages with no success.


Has anyone else encountered this issue?


iPhone 12 Pro

Posted on Sep 21, 2021 7:17 AM

Reply
Question marked as Best reply

Posted on Sep 25, 2021 6:31 AM

I fixed this issue (at least for me) by changing the message-alert tone to something else, waiting for an SMS to arrive, then changing the alert back to my original preferred tone. Hey presto! No more problems.

166 replies

Oct 23, 2021 4:40 PM in response to VDub619

Exact same issue as everyone else who has posted here. No notifications in iOS 15 on iPhone 12 Pro Max for major main apps such as Messages and Spark mail. Changed all recommended Focus et. al. settings as detailed by Apple's recommendations ON to OFF back to ON, tried the Siri Announce ON - OFF trick and that didn't work either. Clearly this is an iOS 15 bug. Notifications continue to provide haptic feedback on Apple Watch so at least I know to look at my phone to read them.

Nov 14, 2021 9:38 AM in response to VDub619

I am having the same issue. I have tried the fixes after OS 15.1 update and they don’t work. Even worse now my phone does not connect to my cars USB plug in for audio. It will charge and I can make calls via Bluetooth. My car unfortunately does not have CarPlay so I cannot have audio (music, podcasts, and audio books) playing through my car stereo.


major OS 15 bug. When will apple fix these?

Dec 8, 2021 8:10 AM in response to VDub619

Same issue of for the last week or two. I thought it was an issue with my Apple Watch but noticed that the same thing was happening on my iPhone 7 - No haptics & no sound on either device. Tried everything posted here to no avail. What's crazy is that other apps such as Weather & Dark Skies are providing notifications with sound and haptics but mail and messages don't 😩 it's driving me flipping bonkers!!!


I've seen Apple "scripted responses" in other threads but clearly there's an issue that needs addressing & I'm not spending hours on the dog with an "expert", I've had a number of those "experiences" already, (one lasted over a month 🤨 & was never fixed).

Dec 17, 2021 12:44 PM in response to knewman

I have been involved this week and last in a long sequence of attempted workarounds with Apple Support. All failed.

I just took a callback from someone at Apple Support who said she had discussed the problem with a senior manager. The manager had told her that the lack of sound, flash and haptic alerts for some users' SMS/Text Messages was a known issue and that iOS engineers were "working on a fix for release and update as soon as possible".

We'll see.

Jan 11, 2022 6:28 AM in response to kazz9133

Having this problem as well. Had Apple Support on the phone for 2 hours last week. They commandeered my phone and went through all of the settings, recording photos of the settings and doing whatever troubleshooting that they do. By a stroke of luck I texted this phone from another iphone and lo and behold, the text message was received with no notification while the Apple rep was monitoring it. If that doesn't open their eyes that there's a problem, nothing will. All the info has been forwarded to their engineering dept and they're supposed to contact me when engineering gets back to them.

iOS 15 Messages Notifications Not Working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.