Unable to receive mail to my custom domain email

Question

Level 1

46 points

Unable to receive mail to my custom domain email

I set up my custom domain email with iCloud+ and everything appears to be fine. I've added my iCloud account to Mail on my desktop as well as my iPhone, and I am able to select and send emails from my custom domain email. However, upon testing, I'm not receiving emails to my @icloud.com OR my @domain.com emails (but I can send them). To clarify, I'm checking my inbox on the icloud.com/mail and the Mail app, and I've received nothing in mailbox or junk. I also do not have mailbox "rules" or "forwarding" set up. Is there something blocking receiving emails to @icloud.com and @domain.com?

Posted on Sep 21, 2021 7:40 AM

Reply

Answer 1

cahume Author

Level 1

46 points

Sep 27, 2021 10:45 AM in response to Gazzaman1976

I had to speak with Apple Support on the phone and their department somehow did something to push emails through. I seem to be receiving emails now, but I'm not exactly sure what the problem was.

Reply

Answer 2

MVegas21

Community Specialist

Sep 22, 2021 8:14 AM in response to cahume

Hi cahume,

Thanks for participating in the Apple Support Communities. We understand that you're not receiving email to your @domain.com or @icloud.com email addresses, so we'd like to see how we can help. Give the steps in this article a try: If you can't receive email on your iPhone, iPad, or iPod touch.

Reply to this message if you need more help.

Take care

Reply

Answer 3

Sep 27, 2021 10:43 AM in response to cahume

I’ve got the same problem. Did you resolve it?

Reply

Unable to receive mail to my custom domain email

Similar questions