This morning I've started creating my new Hide My Email addresses, but none of them are working. They are being returned to the sender by the email daemon saying the email address does not exist. I have verified that the email addresses are active in the Hide My Email list, and also verified the email they are being forwarded to is correct. Anyone else having issues or found a solution?
MacBook Air 13″, macOS 11.6
I would very much recommend that you contact Apple Support as an iCloud issue and file a report. After seeing your post, I did call in and found out that it's a known issue and they're taking tickets and forwarding them to the engineers. I have a follow-up commitment for Thursday. I've been watching the forums here and it seems people are having issues with bounced Hide My Email and Custom Domain emails.
Fingers crossed that Apple fixes this quickly!
I would very much recommend that you contact Apple Support as an iCloud issue and file a report. After seeing your post, I did call in and found out that it's a known issue and they're taking tickets and forwarding them to the engineers. I have a follow-up commitment for Thursday. I've been watching the forums here and it seems people are having issues with bounced Hide My Email and Custom Domain emails.
Fingers crossed that Apple fixes this quickly!
Hello joss288,
Thanks for reaching out through the Apple Support Communities about that difficulty with the email addresses generated by the Hide My Email feature.
It looks like you've had the chance to review the related article above.
Has this occurred with multiple individuals that attempt to send an email to one of the generated addresses?
If so, do you also experience the same behavior if you attempt to send an email to one of the generated addresses?
Hopefully those details will help to further isolate this behavior.
Take care.
Have you tried changing the email address that is supposed to be receiving the emails? See the 'Change your forwarding address' section in the article below.
Jeff,
Thank you for your reply. I created six Hide My Email accounts, each for a different organization. At least three of those organizations sent me an email confirmation request, which I never recieved.
I did try to send an email to all six Hide My Email accounts from a different email account, and all six were returned by the mailer daemon as "user does not exist.
Hope that helps. Let me know if you need any more information.
Jos
Same issue here. Every address - including one I just created today and tested - is bouncing back as:
Remote Server returned '550 5.1.1 <REDACTED-REDACTED.0j@icloud.com>: user does not exists'
I think this has been happening all week. I checked Hide My Email settings on my devices and at icloud.com and everything is configured properly.
I do have the exact same issue. It used to work, but suddenly stopped. Following this topic
Exactly the same issue. Tried with two random email.
same issue with me. None of mine works :(
Hide My Email Addresses are not Working
