I've created and shared my album but none if the invites were received and I cannot resend the invite. The button doesn't work when I push it.

I created a Shared Album in my photos and invited some of my contacts. When I followed up, none of them received an invite. When I try to resend the invite, although the button looks like it's depressed, nothing happens. I tried deleting the contacts and re-adding them and they aren't receiving an invitation.


Shared Albums is turned on on my Settings. My phone is up-to-date. All my invites have iPhones. I'm below the 5000 max of pictures. Not sure what else to try.

iPhone 12 Pro

Posted on Sep 21, 2021 1:52 PM

Reply
1 reply

Sep 22, 2021 11:13 AM in response to SueCasa

Hello SueCasa,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with sending the invitations for a Shared Album. We want to be sure everyone can enjoy the photos you've created an album for. We're happy to provide some information to assist.


First, we'd recommend testing sending the invitation to one contact to see if the issue remains. If the issue continues, test making a simple change to the album, for example removing or adding one photo and check another one of your devices to ensure the change has synced. If synced test sending the invite again.


We also recommend the steps in the article here: If Shared Albums aren't working Specifically, the section "Invites and subscribers" and the section "I sent email invitations to my Shared Album, but not everyone received one."


If the issue remains, you could also try sending the invitation from another device. However, if that also produces the same issue reach out to Apple Support directly to further assist.


You can get connected using the links here: Get Support and Contact Apple for support and service


Cheers!





This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I've created and shared my album but none if the invites were received and I cannot resend the invite. The button doesn't work when I push it.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.