macbook pro big sur says printer is offline

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macbook pro big sur says printer is offline

My Macbook Pro M1, Big Sur 11.6, thinks my Canon inkjet printer is offline. It was working normally for a long time. I'm not aware of changing anything to cause it (no OS update, etc.)

When I couldn't get it back online, I reset the printing system. After some time (and an uncertain sequence of events), the printer shows up in the printer list - but it is still offline.

Meanwhile, I can print from my wife's Macbook Pro (Intel) as well as my iPhone and iPad. Clearly the issue is with my Mac. Any suggestions?

Thank you,

Ken K

MacBook Pro (2020 and later)

Posted on Sep 21, 2021 3:03 PM

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Answer 1

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KenK56 Author

Level 1

5 points

Sep 22, 2021 1:35 PM in response to Sharon_419

Thank you! The issue was that somehow my computer had switched to my guest network. I'm not sure how that happened, but when I changed it back the printer came back, too!

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Answer 2

Sharon_419

Community Specialist

Sep 22, 2021 11:28 AM in response to KenK56

Hey KenK56,

It sounds like you're having issues printing from your Mac. We can understand wanting to look into that further. We want to help.

We'd recommend trying the steps in this article: Solve printing problems on Mac

Thanks!

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macbook pro big sur says printer is offline

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