Macbook pro13 - no connected camera

suzyliu644 Said:

"Macbook pro13 - no connected camera: my macbook pro (13-inch,2017, 2 thunderbolt 3ports) displays there is no connected camera. It has been fine since i purchased it but i would say about just around covid arrived in Australia it stopped working. notice it as i needed to use it more for zoom meetings and one day the camera just doesn't work (no connected camera)."

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Two Things:

A. Confirm the Camera's Connection:

First off, see if the camera is even seen: 

1. Hold Down: the Option key
2. Click: the Apple menu
3. Choose: System Information or System Report
4. Select: Camera from the list on the left
5. Look For: any internal or external camera:

B. Reinstall the macOS:

Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall.

Hi,

following document could help your issue.

If your built-in camera isn’t working on your Mac - Apple Support

If it doesn't help, try to check your built-in camera with Apple Diagnostics if it reports camera related error(NDC001, NDC003 to NDC006).

Use Apple Diagnostics to test your Mac - Apple Support

suzyliu644 Said:

"Macbook pro13 - no connected camera: turns out i need to bring it in due to it being a hardware issue. thanks guys"

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You are welcome. Let us know how it ends up working out.