Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 15 update does not have visual voicemail

After update of iOS 15 no longer have visual voicemail. How do I correct this?

iPhone 12 mini

Posted on Sep 22, 2021 8:24 AM

Reply
Question marked as Best reply

Posted on Sep 23, 2021 2:47 PM

Hi Meghan Jung, 


Thank you for using the Apple Support Communities. 


It sounds like Visual Voicemail isn't working on your iPhone and we're happy to help! We also see that you’ve already checked out the Apple Support article Set up Visual Voicemail on your iPhone.


If you need help with Visual Voicemail, "try these steps. Check your Visual Voicemail after each step:


1. Make sure that you have the latest version of iOS.

2. Check for a carrier-bundle update: Go to Settings > General > About. If an update is available, a message will ask you to update.

3. To check your cellular network connection, try to call someone. 

4. Make sure that you set up your voicemail. To check, dial your own phone number from your iPhone and leave yourself a message.

5. Call your iPhone from another phone and try to leave yourself a voicemail.

6. Go to the keypad and press and hold on the 1, or press the Call Voicemail button. This dials voicemail. Check if you have any missed messages.

7. On the Voicemail screen, tap Greeting. Then change your greeting to either custom or default. 

8. If you have more than one cellular plan on your iPhone, try switching to the other plan. Call the first number and try to leave a message.

9. Go to Settings > General > Reset and tap Reset Network Settings.



10. If you still need help, contact your carrier."


Have a nice day.

3 replies
Question marked as Best reply

Sep 23, 2021 2:47 PM in response to Meghan Jung

Hi Meghan Jung, 


Thank you for using the Apple Support Communities. 


It sounds like Visual Voicemail isn't working on your iPhone and we're happy to help! We also see that you’ve already checked out the Apple Support article Set up Visual Voicemail on your iPhone.


If you need help with Visual Voicemail, "try these steps. Check your Visual Voicemail after each step:


1. Make sure that you have the latest version of iOS.

2. Check for a carrier-bundle update: Go to Settings > General > About. If an update is available, a message will ask you to update.

3. To check your cellular network connection, try to call someone. 

4. Make sure that you set up your voicemail. To check, dial your own phone number from your iPhone and leave yourself a message.

5. Call your iPhone from another phone and try to leave yourself a voicemail.

6. Go to the keypad and press and hold on the 1, or press the Call Voicemail button. This dials voicemail. Check if you have any missed messages.

7. On the Voicemail screen, tap Greeting. Then change your greeting to either custom or default. 

8. If you have more than one cellular plan on your iPhone, try switching to the other plan. Call the first number and try to leave a message.

9. Go to Settings > General > Reset and tap Reset Network Settings.



10. If you still need help, contact your carrier."


Have a nice day.

iOS 15 update does not have visual voicemail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.