You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Updated iPhone XR to iOS 15

I updated iPhone XR to iOS 15 and get a weird message in photos people and places. How do I fix the download? I didn’t have this issue before? My phone has been plugged into power and locked and nothing happens. Heck, I’m typing from iPhone XR yet below it says iPhone 4s lol.

iPhone 4s, iOS 9

Posted on Sep 22, 2021 10:21 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2021 6:30 AM

Griverajr,


Your device is currently looking through your images to do its best to automatically identify the people in your photos. For it to resume scanning the rest of them you'll just want to plug the device into a power source. You can read more on how this works here: Use the People album in Photos on your iPhone, iPad, or iPod touch


Take care.

3 replies
Question marked as Top-ranking reply

Sep 25, 2021 6:30 AM in response to Griverajr

Griverajr,


Your device is currently looking through your images to do its best to automatically identify the people in your photos. For it to resume scanning the rest of them you'll just want to plug the device into a power source. You can read more on how this works here: Use the People album in Photos on your iPhone, iPad, or iPod touch


Take care.

Sep 24, 2021 6:51 AM in response to Griverajr

Hi Griverajr,


We see you're having an issue with your iPhone XR. To clarify, what message are you getting in Photos? Also are you saying that your phone does not charge when plugged in? If so, here's a resource to help with that: If your iPhone or iPod touch won't charge


We look forward to hearing back from you regarding your other issue as well.


Take care.

Updated iPhone XR to iOS 15

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.