Cisco AnyConnect VPN stopped working

My colleague and I use MacBook Pros on a Windows network and use the Cisco AnyConnect VPN to access our network domain servers.

For the second time in a month the Cisco AnyConnect VPN has stopped working on our MacBook Pros.

Last month it stopped working after applying the Mac OS 10.14.6 security update.

This month, it stopped working after applying a Safari update.

When attempting to start the VPN, we get the message:

No components loaded. Quitting the application.

Why does this keep happening?

Our are IT department have suggested reinstalled the VPN software, which they need to do via a remote connection, as we do not have admin access to our Macs.

MacBook Pro 15″, macOS 10.14

Posted on Sep 23, 2021 7:38 AM

Similar questions

3 replies

celliott147

Level 6

12,582 points

Sep 23, 2021 7:53 AM in response to Maff K

It sounds like something is happening with the updates that causes the AnyConnect app to not be able to find the directory where the component files are stored. It might be worth reaching out to Cisco about.

Maff K Author

Level 1

29 points

Sep 24, 2021 4:21 AM in response to Ronasara

Thank you both for your replies.

I've found similar reports of the issiue on the Cisco community website. Reinstalling with a new version seems to be the solution. Now waiting for someone from our IT department to assist.

Ronasara

Level 6

15,519 points

Sep 23, 2021 10:54 AM in response to Maff K

I am sure this is frustrating for you. I suggest that you work with your technical support people. It is their responsibility. Second, someone should contact Cisco for assistance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cisco AnyConnect VPN stopped working