Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My MacBook Pro keeps rebooting

Hello everyone

my mac 💻 was showing me “replace a battery” message and kept rebooting itself permanently.

the repbooting works as follows:

the screen turns black if o click that touchpad it goes back to life and after some time shows me the shutdown _restart popup

the battery was replaced but effect didn’t disappear. It keeps rebooting, showing me a shutdown_restart popup.


the preferences say that the Battery is fine now.


I wish I could do the backup and reinstall the system. But he doesn’t make it… during the backup it restarts…

Pls help


MacBook Pro 13″, macOS 10.14

Posted on Sep 23, 2021 3:33 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2021 3:43 PM

Lanasolo wrote:

Hello everyone
my mac 💻 was showing me “replace a battery” message and kept rebooting itself permanently.
the repbooting works as follows:
the screen turns black if o click that touchpad it goes back to life and after some time shows me the shutdown _restart popup
the battery was replaced but effect didn’t disappear. It keeps rebooting, showing me a shutdown_restart popup.

the preferences say that the Battery is fine now.

I wish I could do the backup and reinstall the system. But he doesn’t make it… during the backup it restarts…
Pls help




If your Mac restarted because of a problem - Apple Support


Similar questions

1 reply
Question marked as Top-ranking reply

Sep 23, 2021 3:43 PM in response to Lanasolo

Lanasolo wrote:

Hello everyone
my mac 💻 was showing me “replace a battery” message and kept rebooting itself permanently.
the repbooting works as follows:
the screen turns black if o click that touchpad it goes back to life and after some time shows me the shutdown _restart popup
the battery was replaced but effect didn’t disappear. It keeps rebooting, showing me a shutdown_restart popup.

the preferences say that the Battery is fine now.

I wish I could do the backup and reinstall the system. But he doesn’t make it… during the backup it restarts…
Pls help




If your Mac restarted because of a problem - Apple Support


My MacBook Pro keeps rebooting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.