Memory Video - Export Failed (There was a problem trying to export this memory)

Same issue here. Why bother creating so great memories if you can’t share them with anyone!!

Apple please fix this problem ASAP

I also had this issue. I found a way to get the video. Simply screen record by swiping down from the top of the phone and pressing the record symbol (normally the last symbol) and then editing the recording so it’s trimmed to show only the original video you want.

I hope this helps someone. Dave.

If you go to settings and go below your name, their might be something that says apple terms and conditions. If you agree to them, you should be all set.

Same problem.

To create a movie memory, I usually add the photos and videos I want from my gallery, create an album and from there I create to movie memory.

Once created, the only place I have be able to export to is shared album. From here, I have been able to download the movie to my gallery. Not an ideal solution, but until it’s fixed…

I am struggling to edit my videos and photos in the memory, like the previous way you could. If anyone knows how? Such as select a specific part of a video or remove sound from a particular clip.

I am not happy that I can not add my own music either! Unless you have an Apple Music subscription. Even though previously, you could purchase iTunes songs and add them to your video. Tut tut Apple!!! I don’t want a subscription.

Had the same problem and figured it out. After you open the memory, you have to click on the 3 dots in the upper right and click manage photos. In my case it told me I had to save some photos before I continued. I think memories will pull pictures from messages or WhatsApp for suggested memories, but unless you save them to your photo gallery, you can’t export. Once I saved the photos it prompted me to, it exported just fine.

Check your mobile network settings and make sure photos has permission to use mobile data. Or make sure you are on WiFi when you export. This solved the problem for me. I could watch the video when not using WiFi, but when I tried to export I got the error. I have not had the error since I’ve allowed photos to use mobile data.

And while you are fixing this, why not bring back the far superior previous version of the Memories app? You could crop videos in length and override the best sections yourself. All that has gone. iOS15 really ***** and this issue is just another insult.

I am also experiencing this issue.

Spartan0516 You are a genius, it worked. A million thanks.

Terry

I’m having the exact same issue. Seems like a widespread problem. Can you just provide the solution here?

Pardon my language but f*ck’n halleloooooo!!! 🙏🏻🙌🏻🙌🏻 I went in after several attempts at the other suggestions, and I simply selected more photos for the memory from the potential options it gave me. And THEN attempted the export. Success! Sooo happy to share the growth of my little one over time with others now 😍😍

Just got help in iMessages from Apple support. I’m on an iPhone 13 Pro Max. This did the trick. Good luck everyone. He called it a hard restart. my screen turned pink which freaked me out but when it rebooted, the Save Video option worked again.

1 Press and quickly release the volume up button.

2 Press and quickly release the volume down button.

3 Press and hold the side button until you see the Apple logo.

No it’s not just whatsup is all apps , Facebook etc, now even messages so fix it Apple

Here is another way that fixed it for me. I tried everything including “managing photos” and nothing worked. I had my wife airdrop a lot of photos and I thought that some of them ended up in the memory and that caused the problem.

I opened up the memory on my iPad instead and it saved the memory immediately