Memory Video - Export Failed (There was a problem trying to export this memory)

Had the same problem and figured it out. After you open the memory, you have to click on the 3 dots in the upper right and click manage photos. In my case it told me I had to save some photos before I continued. I think memories will pull pictures from messages or WhatsApp for suggested memories, but unless you save them to your photo gallery, you can’t export. Once I saved the photos it prompted me to, it exported just fine.

Just got help in iMessages from Apple support. I’m on an iPhone 13 Pro Max. This did the trick. Good luck everyone. He called it a hard restart. my screen turned pink which freaked me out but when it rebooted, the Save Video option worked again.

1 Press and quickly release the volume up button.

2 Press and quickly release the volume down button.

3 Press and hold the side button until you see the Apple logo.

I also had this issue. I found a way to get the video. Simply screen record by swiping down from the top of the phone and pressing the record symbol (normally the last symbol) and then editing the recording so it’s trimmed to show only the original video you want.

I hope this helps someone. Dave.

Check your mobile network settings and make sure photos has permission to use mobile data. Or make sure you are on WiFi when you export. This solved the problem for me. I could watch the video when not using WiFi, but when I tried to export I got the error. I have not had the error since I’ve allowed photos to use mobile data.

What worked for me was to remove the symbols from the title of my memory movie! I had entered “/“ slashes because I had entered a date in the title. Once I deleted those, it worked just fine! Good luck !

I’ve found that if a video being used is stored only on iCloud and not fully downloaded to your device, it can cause this error. Or if it was in a text and not saved to your photos, this can happen. Wish the software would say, “if a file is used in a memory, download it and keep it on device permanently.”

Hello. I already solved this issue. As much as possible, try not to use symbols in title of the video. It would work.

I renamed the photo album without any character / as it wss on the Album

date and it works!!! Problem solved👍🏻🤓

Here is another way that fixed it for me. I tried everything including “managing photos” and nothing worked. I had my wife airdrop a lot of photos and I thought that some of them ended up in the memory and that caused the problem.

I opened up the memory on my iPad instead and it saved the memory immediately

Same problem.

To create a movie memory, I usually add the photos and videos I want from my gallery, create an album and from there I create to movie memory.

Once created, the only place I have be able to export to is shared album. From here, I have been able to download the movie to my gallery. Not an ideal solution, but until it’s fixed…

I am struggling to edit my videos and photos in the memory, like the previous way you could. If anyone knows how? Such as select a specific part of a video or remove sound from a particular clip.

I am not happy that I can not add my own music either! Unless you have an Apple Music subscription. Even though previously, you could purchase iTunes songs and add them to your video. Tut tut Apple!!! I don’t want a subscription.

Remove any symbols from your video title

Hi FredIsDead, We appreciate you reaching out to us. We understand that you are experiencing issues sharing a video to WhatsApp. Based on how you describe the issue and the steps you've performed, it is likely an app-related issue.

If your device is already up to date, we recommend that you check for app updates. You can use the article below as a reference.

Update apps or use automatic downloads

If your apps are up to date, we recommend that you reach out to WhatsApp's developer. 

The developer of WhatsApp will be in a better position to assist you. 

You can use the article below to help you in reaching out to them.

How to contact an app developer

Take care!

I had the same issue. Turns out one video in Memory was having trouble downloading from iCloud. I messed with it but I don't remember what exactly I did. I know I played it on my mac, tried to edit it on the phone, reverted to original, etc. Eventually it downloaded and I was able to export the Memory.

If you go to settings and go below your name, their might be something that says apple terms and conditions. If you agree to them, you should be all set.

It happened to me before with 12. I removed the /and any character on the name of the folder and it fixed the problem. Try 2021 12 Christmas