Unable to accept Terms and Conditions in iTunes Windows

Hello FactorialG,

We see that you're having trouble accepting the terms and conditions. We'd be happy to point you in the right direction!

If you haven't already, could you try restarting your computer? If that doesn't seem to help also try uninstalling and reinstalling the app.

After that if the issue still remains, could you confirm if you have any security software? If so, does temporarily disabling that seem to help?

Cheers!

Perhaps if you click on the link to the Terms and Conditions page, you might find the accept button there.

Think about this logically, it is only by going to that page that you can read the information, but until you read the information you cannot click anything to say that you are acknowledging what you have read.

Let us know if I'm correct as this question has been raised in the past.

turingtest2 wrote:

I wonder if there is an invisible check box that needs ticking between Terms and Conditions and By clicking continue...

Good thinking tt2.

FactorialG:

Move the cursor around that area. If it turns into the select tool, you've probably found the button.

I have the same problem. The app is faulty any discussion of a hidden box misses the point it: says click the continue button which is visible. My Apple ID is complete and contains all the information required to purchase.

OB1a wrote:

The app is faulty any discussion of a hidden box misses the point

Neither tt2 nor I are Apple employees, so we can't fix the problem of the missing box. What we have done is help FactorialG deal with/get round the problem at hand. It's not ideal, but as users, it's all we can do.

Managed to find the root cause of everybody's problems: site https://appleid.apple.com/ is where u manage your Apple ID. Here the terms and conditions are downloadable as PDF's but there is no feature that allows u to accept T&C. What I did as someone who does not own any Apple products is use the site to create my ID. Apple TV is different in that it is a software product that runs on various non Apple platforms.

What the good folks at Apple have presumed is that you own Apple hardware and have used its supporting app which allows u to agree T&C hence the lack of feature mentioned above. All Apple have to do is add the feature to its maintenance site which brings with it platform independence.

I downloaded the Apple Music app from Play Store on a Samsung tablet entered my ID completed what was required including agreeing T&C then on a windows laptop logged into Apple TV to complete my subscription. Then I uninstalled the Music app. So the bunny is happy; watched two episodes of Foundation and will buy the 12 months subscription when the 7 days free trial ends and all without owning any Apple products.

Hope this helps.

Thanks OB1a worked a treat. I did similar by getting the apple music app from playstore and loading it onto my phone. Logged in with my existing apple ID and accepted the terms and conditions (and free trial) went back to my PC and signed into iTunes. I first had to authorize the PC (in the account section) then everything else worked like a treat. You're a LEGEND!!!!!

Just for everyone's information there is no invisible accept button but thanks for trying

OB1a's solution, albeit not great with having to download and configure Apple Music on a different device, did work wonderfully for me having the same issue. As noted above, the app itself had the "needed" check box which allowed me to officially set up my account after the ID was created. Restarting iTunes didn't even prompt for the "verify T&C" after that.

Reproduced using MS iTunes app v12.12.1.1 on Win10

Tabbing moves the focus to white space as shown above. Clicking the white space allows the Continue button to work.

The behavior appears to be by design.

I wonder if there is an invisible check box that needs ticking between Terms and Conditions and By clicking continue...

tt2

...as shown above...

In that case, I'm out of ideas. Sorry.