Getting kicked out of Marketplace— crashes every time

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Getting kicked out of Marketplace— crashes every time

Every time I browse on Marketplace after a minute or so the screen goes black and the rotating gear circle rotates until I have to log in again with my passcode. When I go back to marketplace, I have to start my search all over again. I read a query about this from another user and the recommended advice was to make sure you have the latest iPad upgrade and also upgrade your Facebook app and if they still had the problem they would revisit it. The conversation seems to have ended there.

Well, I have upgraded both of those things on my 5th generation iPad and it hasn’t made any difference with this issue, so what is the solution? Is there a bug with the program? This is getting frustrating! Thanks if anyone can provide a solution that will fix this!

iPad, iOS 10

Posted on Sep 24, 2021 11:18 PM

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Answer 1

Top-ranking reply

IndigoWinter

Community Specialist

Sep 26, 2021 10:33 AM in response to Bluesuegemini

Hello and welcome to Apple Support Communities Bluesuegemini,

Thank you for contacting us. You have come to the right place and we are happy to assist you. We understand you're having an issue with Facebook Marketplace crashing. We can understand why you’d reach out for a solution. To start, we are not experts on Facebook, but will do our best to assist you. You stated that you updated your iPad to the latest version, which should be iPadOS 15 and the issue is still happening. We then recommend to fully delete the app and redownload it. If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

"When you do this, you might lose data that was stored in the app."

Make sure you have backups prior to making any major system changes: How to back up your iPhone, iPad, and iPod touch. Our next recommendation would be to reach out to Facebook for a resolution.

Thank you for contacting Apple Support Communities.

Best regards.

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Answer 2

Sep 26, 2021 11:03 AM in response to IndigoWinter

Thank you, Indigo! I was concerned about the losing data part, so didn’t want to uninstall Facebook and reinstall it because of that warning. I will look into how to do this without losing data and see if it helps. Since everything is supposedly on the cloud, I am surprised data would be lost, but I will follow your link and see if I can fix this!

Best regards,

BSG

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Answer 3

Getting kicked out of Marketplace— crashes every time

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