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alvinlkw Author

Level 1

4 points

Face ID is not available

I keep having this issue that my Face ID is not available. I tried to hard reset the phone and still not working. Can anyone help me?

iPhone 11, iOS 15

Posted on Sep 25, 2021 7:04 AM

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Top-ranking reply

Level 10

208,470 points

Posted on Sep 25, 2021 7:09 AM

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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1 reply

Top-ranking reply

Level 10

208,470 points

Sep 25, 2021 7:09 AM in response to alvinlkw

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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Face ID is not available

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