Data transferred but not cellular

Setting up new iPhone. My data transferred but not my cellular.

iPhone XR, iOS 15

Posted on Sep 25, 2021 8:08 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2021 8:37 AM

I understand that you tranferred all your data form your old iPhone to your new iPhone. You have no cellular service on your new iPhone. You probably have your active cellular service SIM card in your old iPhone. Remove the SIM card from your old iPhone and install it in your new iPhone. That will transfer the cellular service from your old iPhone to your new iPhone.


Axel F.

5 replies
Question marked as Top-ranking reply

Sep 25, 2021 8:37 AM in response to elice

I understand that you tranferred all your data form your old iPhone to your new iPhone. You have no cellular service on your new iPhone. You probably have your active cellular service SIM card in your old iPhone. Remove the SIM card from your old iPhone and install it in your new iPhone. That will transfer the cellular service from your old iPhone to your new iPhone.


Axel F.

Oct 13, 2021 2:54 PM in response to lobsterghost1

Thanks LG. Appreciate your response.


You are right, I have an iPhone 13 Pro Max and Wife has an iPhone 12 Pro Max. The 12 Pro Max has one Physical SIM active and one eSIM active. My iPhone 13 Pro Max has two active eSIMs. During the activation process, for both iPhones at different times, the eSIM’s and its related service(s) were transferred upon activation and logging into the respective Apple ID. You are absolutely correct on your statements in your response.


Given the face value of OP’s post, I understood that OP was able to transfer all data but not the Cellular Service. Given the experience that I have had here (reading 1000’s of posts), I am reasonably certain that this is not related to an eSIM. At times, folks transfer the data however forget to transfer the service and is generally resolved by transferring the SIM card from the old to the new iPhone (or a new 5G SIM card in the US). I was prepared to move the responses to the eSIM subject had OP come back and stated that. I, at present, believe that OP has already resolved the issue and that is either by transferring the SIM card from OLD to NEW or transferring the eSIM from old to new.


Axel F.

Oct 13, 2021 9:38 AM in response to Malfador666

Why did you decide to correct him on a thread which hasn't even been responded to in three weeks now. The OP has likely long ago resolved the cellular issue.


You are however, partially right in your response. If the OP got a new iPhone 12 or 13 series AND they identified a supported carrier and validated their phone number at the time of purchase, the phone would have come (at least in the US) pre-programmed to use the eSim and cellular service would have automatically ported to the new phone on set up.


But the OP could have also NOT identified a carrier, and in-fact said at the time of order theywould activate the phone when they get it. So it would not have activated to eSim.


Further, Axel is a level 10 member of this forum, who is more than knowledgeable about eSim on iPhone.

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Data transferred but not cellular

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