You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 15 preparing update on new iPhone

i purchased a brand new iphone 11 today, everything went smoothly in the setup until it came to downloading the new software update. it has been stuck on ‘preparing update’ for over an hour. i had updated my old phone to ios 15 a few days ago and it only took about 15 minutes. all the solutions to update it involve settings, but since it’s a new phone i’m stumped. what do i do?




[Re-Titled by Moderator]

iPhone 11

Posted on Sep 25, 2021 8:01 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2021 8:02 AM

of course just as i posted this the phone finally decided to begin updating :)

1 reply

iOS 15 preparing update on new iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.