You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New phone stuck on prepare update

I am trying to setup a new IPhone but it keeps getting stuck on “Prepare Update”. Can’t delete the profile or anything because you can’t get to Settings until the phone is setup and it forces you to download 15.5.

Posted on Jun 11, 2022 8:31 PM

Top-ranking reply

TheLittles

Level 10

195,401 points

Posted on Jun 11, 2022 8:45 PM

HulkSmashNupe Said:

"New phone stuck on prepare update: I am trying to setup a new IPhone but it keeps getting stuck on “Prepare Update”. Can’t delete the profile or anything because you can’t get to Settings until the phone is setup and it forces you to download 15.5."

-------

iOS15.5 is Required: When updating, the tastes available update will install. iOS15.5 is what will be installed. iOS14 is no longer available.

View in context

New phone stuck on prepare update

Similar questions