You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 13 pro not enough storage

Trying to setup my wife’s iPhone 13 pro 256gb and it says transfer cannot be completed because not enough storage on new device. The new iPhone 13 pro is a 256gb. Her old xs is 256gb and currently has 170gb used. What gives apple? First no charger with new devices and now this? If I’m not mistaken this has been a problem for a while on other older model iPhones. Is there a “fix”?

Posted on Sep 25, 2021 8:41 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 18, 2022 1:49 AM

Hi Apple support. I have just brought an iPhone 13 and the exact same issue saying not enough storage even though it’s 256gb. Is there a solution for this yet or I am going to return the phone it’s ridiculous. 😅

29 replies

Feb 26, 2022 12:50 AM in response to Eddiehansen1983

Hi, I had the same issue and I switched my phone 2 times. I tried about 7 times on both phones combined, I was so fed up by the end of it didn’t even want to do it anymore. But I realised all this while I kept using the “download from iCloud” option, so I decided to try one last time using the “transfer directly from phone” option and it worked. It takes longer, but it works. So maybe you could try that.

Feb 27, 2022 4:23 PM in response to Eddiehansen1983

I had the same issue upgrading from an iPhone Xs (256GB) to iPhone 13(256GB). The phone to phone transfer never works for me. I also recall the phone to phone transfer didn't work several years ago when I upgraded to the Xs. The storage on my Xs was not even half used. The Xs backup file was 2GB. With this 13 upgrade, the phone was immediately useable but I waited 9 days for it to wrapup the download. The error message fluctuated from 100MB needed to 500MB needed despite 199GB free storage space (and backup only 2GB). I called apple tech support and spent hours on the phone trying to restore and fix the issue. It became clear that everything was backed up on the phone correctly but the restore failed to resolve and shutdown. We verified this by connecting the 13 to my macbook pro and we could sync, change music, etc. Efforts to try to shutdown the backup failed and the lockup prevented us from turning off the icloud account. So after many hours we decided to restore the iphone 13 with no data transfer from the icloud backup. First we verified that all of the 3rd parts app data was already being stored on the iCloud. Then we did factory reset back to a basic app phone. Once you sign into your icloud account, it restores your basic email, calendar, contacts, notes. Once you enter App Store click on your picture icon (top right) , click on purchased (apps) and toggle between "All" and "Not on this Phone" to choose all of the apps that you want to redownload. I found my data within the 3rd party apps was restored. I hope this helps.

iPhone 13 pro not enough storage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.