2015 Macbook Pro: can't connect iPad or iPhone

I have a mid 2015 15" MacBook Pro that's been pretty solid for me since new. Two or three times I've had an issue with the USB ports. One time it was while transferring video files from camera cards, and I didn't have AC power connected, which drew too much power from the ports, causing one to stop working completely. The other issue was trying to connect my iPhone so I could back it up, and having the connection cycle on-and-off repeatedly. In the past, resetting the NVRAM or maybe the SMC fixed these issues.


However now it's both USB ports, neither of which will work with either my iPhone or iPad, causing both to connect and disconnect repeatedly. I've tried multiple cables, of course. I've reset the NVRAM and done the SMC reset. I've run Apple Diagnostics, which doesn't show a problem. I've restarted in Safe Mode, but still had the problem.


I have connected USB drives or external HDs to the ports, and those work fine.


So I'm quite stumped, and would welcome any advice or suggestions.


(Obviously I could take the MBP in for repair, I mean advice on what I might do myself.)


Thanks!

MacBook Pro Retina

Posted on Sep 25, 2021 9:52 AM

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Sep 25, 2021 7:12 PM in response to ChicagoAl

Well this is embarrassing. I had tried a few different 'known good' cables to connect iPad and iPhone to the MacBook. One of them I even used to connect the iPad to my old Mac Pro, successfully. I don't even know if I have any actual Apple USB cables in the house. However, in my travel bag I did have a new braided cable made by Anker and I tried it with the MacBook It worked, proving that the cables were (almost certainly) the problem all along.


There's a big difference between a USB cable that can transmit power from the wall wart to your device and one that can transmit not only power but data to and from the device and computer.


Hope this helps someone along the line!

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2015 Macbook Pro: can't connect iPad or iPhone

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