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airpods pro would not connect. In settings hit “forget” this device. Trying to reconnect using button on the back; light is green for a couple of seconds then goes off completely, without turning to amber then flashing white. What can I do?

the button on back of airpods pro is not working…what can be done


Posted on Sep 25, 2021 10:49 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2021 11:04 AM

Hello and Welcome to the Apple Support Community Forum!


it sounds like your AirPods Pro Wireless Charging Case needs to be replaced.

Since this is a forum I would contact Apple and they will help you get your AirPods up and running again!


You can contact Apple Support via the Apple Support app on your iPhone or iPad, going to Support.apple.com or by finding your local Apple Support Phone number with this link https://support.apple.com/en-ca/HT201232



I did find an article but it seems you followed the steps in the article but I will just put it below anyways:

If your AirPods won't connect - Apple Support


Hope this Helps,

Cheers!

1 reply
Question marked as Top-ranking reply

Sep 25, 2021 11:04 AM in response to gakoury

Hello and Welcome to the Apple Support Community Forum!


it sounds like your AirPods Pro Wireless Charging Case needs to be replaced.

Since this is a forum I would contact Apple and they will help you get your AirPods up and running again!


You can contact Apple Support via the Apple Support app on your iPhone or iPad, going to Support.apple.com or by finding your local Apple Support Phone number with this link https://support.apple.com/en-ca/HT201232



I did find an article but it seems you followed the steps in the article but I will just put it below anyways:

If your AirPods won't connect - Apple Support


Hope this Helps,

Cheers!

airpods pro would not connect. In settings hit “forget” this device. Trying to reconnect using button on the back; light is green for a couple of seconds then goes off completely, without turning to amber then flashing white. What can I do?

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