Forget the passcode screen

Hi , I give this phone to my father…he forgot the passcode screen and he tried to open it a lot of times but the phone is blocked we are not in the same country I’m in Qatar and he’s in Morocco so how can I help him to fix it thank you..

iPhone 11 Pro Max, iOS 14

Posted on Sep 25, 2021 4:25 PM

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Posted on Sep 25, 2021 4:34 PM

With a forgotten passcode the device is disabled. He will have to follow the instructions in this support document. He will need a computer with iTunes on it, or a Mac with Catalina or newer. If you forgot your iPhone passcode - Apple Support

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Forget the passcode screen

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